We are committed to providing a high quality legal service to all our clients. When something does unfortunately go wrong, we need you to tell us about it. This will enable us to deal with your problem and to improve our standards.
Our Complaints Procedure
If you have a complaint, please contact our client care partner Iain Wharton. You can contact him :-
- By post at Oxford House, Oxford Row, Leeds LS1 3BE
- By telephone on 0113 2450733
- By email at iain.wharton@morrishlaw.co.uk
If he is unavailable, or your complaint is about him, your complaint will be referred to either Paul Scholey or Martin Bare.
What Will Happen Next?
- We will send you a letter acknowledging receipt of your complaint within 3 days of us receiving the complaint, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally involve your file being passed to Iain Wharton (or Paul Scholey or Martin Bare in the circumstances referred to above). He will then review the file and speak to the person who acted for you, about your complaint.
- You will then receive a detailed written reply to your complaint, including any suggestions for resolving the matter where appropriate, within 21 days of the date of the acknowledgment letter.
- If at that stage you are still not satisfied, you should contact us again and we will invite you to a meeting at our offices to discuss and hopefully resolve your complaint. This should take place within 14 days of you contacting us.
- If however you do not want a meeting or it is not possible, or you remain unsatisfied by the outcome of the meeting, then you should contact us again and we will arrange for another partner to independently review your complaint.
- We will write to you again within 21 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
Legal Complaints Service
If at the conclusion of this procedure you are still not satisfied then you can contact the Legal Complaints Service and request them to investigate the matter further. Any complaint to the Legal Complaints Service must usually be made within 6 months of the date of our final decision on your complaint.
The Legal Complaints Service can be contacted:-
- By post at Victoria Court, 8 Dormer Place, Leamington Spa, Warwickshire CV32 5AE
- By telephone on 0845 6086565
- By fax on 01926 431435
- By email at enquiries@legalcomplaints.org.uk
- Via the website at www.legalcomplaints.org.uk